Returns & support

Damaged, faulty or incorrect items Contact contact@outfitplanet.com with your order number, a description of the problem and clear photos of the item and packaging. Please report problems promptly, preferably within 30 days of delivery, so we can investigate with our production partner. This reporting request does not limit your mandatory consumer rights. A replacement or refund We will review the problem and arrange the appropriate remedy. For an approved damaged-item claim, a physical return is normally unnecessary. Keep the item until support confirms the next step. Before sending anything back Contact support first. Do not send a parcel to Printify or to a production facility without instructions. If a return is needed, we will provide the correct address and explain the postage arrangements. Sizes and change of mind We do not offer additional voluntary size exchanges or change-of-mind returns. Any mandatory cancellation, withdrawal or faulty-goods rights that apply to your purchase remain available. The full statutory withdrawal process and return details will be completed before sales open.